Below FAQ are some common concerns of our clients before purchasing the theme.
If you have other questions, please just send it to truetenacityclothing@gmail.com.
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Pre Sale Questions
1. What is your return policy?
We offer a 30-day return policy. Items must be in their original condition, unworn, and with tags. For more details, check our Return Policy.
2. How do I start a return?
To initiate a return, contact us at truetenacityclothing@gmail.com. We will guide you through the process.
3. Do you offer free shipping?
Yes! We offer free shipping on all orders within the applicable regions.
4. How long will it take for my order to arrive?
Orders are typically processed within 1-3 business days, and shipping usually takes 5-10 business days depending on your location.
5. Do you ship internationally?
Yes, we ship worldwide. Shipping times and costs may vary depending on the destination.
6. How can I track my order?
Once your order ships, you'll receive an email with a tracking number. You can use it to track your order.
7. What if my item is damaged or defective?
Please inspect your items upon receipt. If there's any issue, contact us immediately at truetenacityclothing@gmail.com, and we will resolve it for you.
8. Can I exchange an item?
We do not offer direct exchanges. The fastest way is to return the item and then place a new order for the correct item.
9. Do you accept returns on sale items or gift cards?
Unfortunately, sale items and gift cards are not eligible for returns or refunds.
10. How do I know if an item is in stock?
All items listed on the site are available for purchase. If an item is out of stock, it will be clearly marked. You can also sign up for restock notifications.
